![]() If for any reason you are not entirely satisfied with an order, please contact our Customer Service team. Please provide track and trace information to Customer Service to allow LEGO to track your shipment of the Return Product. #USPS ARRIVING LATE IN TRANSIT FULL#If LEGO has not received the Return Product within 30 days of the date where LEGO has shipped the New Product to you, LEGO will charge the full purchase price listed at the time of shipment on /US to your credit card. The transit time is guaranteed by the USPS so refunds must be requested from the USPS The customer gave me a One- Star review because shipping takes forever So I sent out a replacement package for the customer on the 11th of November to try to make things right The estimated delivery time can range from one to three days All USPS services. Gift Cards: Gift cards cannot be returned and cannot be exchanged for cash, unless cash redemption is required by law.Īlways subject to applicable federal or state law, any request for exchange of the Product (“Return Product”) with another Product (“New Product”) is subject to you providing LEGO with a valid credit card as security for LEGO receiving the Return Product. Sorry, we can't accept returns on opened video games and DVDs. This includes but is not limited to video games and DVDs. ![]() Software: Returns are only accepted if the item has not been opened. Opened Sets: Returns of opened LEGO sets must include the original shipping confirmation email or receipt and can be returned for exchange or merchandise credit only.Ĭustomized Orders: Customized items such as LEGO Pick a Brick and LEGO Minifigure Factory orders cannot be modified, returned or exchanged. Clothing, apparel, and footwear cannot be returned in-store. Total value of returned items over $200 cannot be returned in the store. ![]() ![]() You can set up a return on or contact Customer Service so they can help you. Unopened sets that are not accompanied by a shipping confirmation email or receipt cannot be exchanged or returned to a LEGO Brand Retail Store. In order to receive a refund to your PayPal account you must contact Customer Service. When parcel is stuck in transit it means that the package is no longer progressing towards its destination and it is either kept in one of. The package stays in transit until the driver/postman delivers it. However, for orders purchased using PayPal, if you return an unopened set to the address listed on your packing slip, your refund will be provided in the form of a gift card, and if you return an unopened set that is under $200 to a LEGO Brand Retail store, your refund will be provided in the form of a store credit. When your shipment is in transit, it means the courier company picked the parcel up and your shipment is on its way to the delivery address. If the total value of the unopened set is under $200, you can return your unopened LEGO set to any of our LEGO Brand Retail stores with your original shipping confirmation email or receipt dated within 90 days, and we'll give you a full refund in form of store credit or a gift card. Unopened sets: Simply return your unopened LEGO set to the address listed on your packing slip. If you don’t have access to a printer to print out your own label, get in touch with Customer Service.Īll refunds are made in the original payment method. From there, click on “Return Items” and follow the instructions. #USPS ARRIVING LATE IN TRANSIT FREE#To get a free return label on, log into your account and go to your Order Status page. We’ll refund your order within 14 business days of receiving your return. If for any reason you need to return your order, it’s easy and free! All returns or exchanges must be made within 90 days of receipt of your order. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account.We believe our LEGO bricks and other products must live up to your highest expectations, and our service must live up to the quality of our toys. This applies to parcels in transit and addressed to a street address. ![]() The option to have your parcel left in a safe place will only be available if the sender has agreed to allow it. Changing your delivery address may result in a delay in delivery, depending on the location. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Any dates for delivery are a guide only.Ģ Parcel redirection is only available for parcels in transit and addressed to a street address. If the delivery postcode hasn’t been entered into our system, you’ll often be able to calculate expected delivery dates by entering the postcode when viewing the item on our tracking tool. Dates can only be calculated once we’ve received the item from the sender. 1 Expected delivery dates are included in the tracking information provided for deliveries within Australia. ![]()
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